Town revs up queue efficiency and reduces the IT footprint.
“Imagicle has provided us with the right tools to align with our intent: to be a proud workforce." - Jeff Martin, Network Administrator
Together, Imagicle and Cisco helped the Town of Mooresville scale back on what had become a sprawling IT footprint and gave staff new ways to manage customer service. Now all their apps live behind a single pane of glass, meaning supervisors can monitor KPIs in real-time and operators can check on the status of calls through one dashboard. Best of all, the new customer service features saved the Town an average of eight hours a week for customer service management.