Easier processes and a personalized customer service.
“The handling time of each support request is reduced by 30%. The result? Everyone is happier, both us and our customers." - Customer Care at Modula.
Together, Imagicle and its partner Lantech Longwave delivered a tailored, advanced, and complete Customer Service solution that revolutionized call handling processes at Modula.
Modula is an Italian company with more than 15.000 customers worldwide. All their customer service operations required massive manual activities: given the high number of calls and orders they handle, this was not sustainable. They needed a solution that could simplify and automate call handling from A to Z, and they found it in the Imagicle Attendant Console with Advanced Queueing, Auto Attendant, and Contact Manager.
Read more about this customer success story - who knows, the next one might be yours!