With Radeema's being an essential business, the number of calls skyrocketed over the past few years. This is why they needed to empower their existing platform, Cisco UCM, with advanced call management features and integrations, namely: viewing call stats in a glance, conference call mode, auto attendant features, advising operators during calls, etc.
The choice naturally fell on Imagicle Customer Service: Attendant Console, Advanced Queueing, and Auto Attendant. But why stop there, if you can achieve more?
Discover how Radeema is leveraging the Imagicle UCX Suite to reduce call costs by 25%, handle 30% more calls, and achieve all-round renovation of the overall communication system.