Can Teams be a Contact Center?
Customers expect instant, contextual, and secure help across channels. Teams gives you solid calling, auto attendants, and call queues - but not a complete CCaaS stack. This playbook shows how to keep your agents inside Teams while adding the missing layers for enterprise-grade inbound: agent workspace, advanced routing, real-time monitoring, AI assistance, and compliance recording through an implementation that prevents headaches.
The why, what, and how is inside the whitepaper - your road to a 5 star service with tools that simplify your work and don't overwhelm it starts with downloading it.
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